Terms & Conditions

Terms & Conditions | Love Your Mother

Love Your Mother and Love Your Mother Organic are trading names of Love Your Mother Pty Ltd

Company Number: 622 858 771 Registered in Australia

TERMS OF USE AGREEMENT

The use of this site is governed by the policies and terms and conditions as set out below. Your use of this site and/or placement of an order indicates your acceptance of these policies and terms and conditions. These terms and conditions shall supersede any prior terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Love Your Mother.

Love Your Mother reserves the right to amend and/or update these terms and conditions at any time without notice.

By ordering or registering with loveyourmother.com.au you grant us the right to add your contact details to our mailing list. From time to time we may contact you about special offers and new products. You can remove yourself from our mailing list by either unsubscribing via a newsletter link or by contacting our Customer Service at info@loveyourmother.com.au

ORDER ACCEPTANCE

Your receipt of an electronic or any other type of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Love Your Mother reserves the right at any time, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. Customers placing orders over a certain amount may be asked to provide additional information or verification before their order is accepted for processing. Love Your Mother does not accept orders, on its retail site, from wholesalers or any other customers who intend to resell the products offered by loveyourmother.com.au. Only approved wholesalers are permitted to on-sell product.

LIMITATION OF LIABILITY

Subject to any applicable law that cannot be excluded, Love Your Mother and its related entities will not be liable to you or any other person for any non-excludable direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from or in connection with products or services available or supplied to you, or on your behalf, through this website.

For all other claims or liability, as far as permitted by law, the maximum liability of Love Your Mother and its related entities for any loss, damage or claim whatsoever arising out of or in connection with this website, these terms and conditions, any products or services available or supplied to you, or on your behalf, through this website will be $100.00 in aggregate for all claims by a customer. Love Your Mother and its related entities will not in any case be liable for any lost profit (direct or indirect), deletion or corruption of electronically or digitally stored information or incidental, consequential or special damages arising out of or in connection with this website and the content and the products and services available or accessible on the website.

GENERAL LIABILITY

Love Your Mother is not liable for any losses or damages caused by this website or any other website linked to or from this website. Love Your Mother reserves the right to refuse any order without giving reason. Should we choose to cancel an order we will make reasonable attempts to contact you using the details you provided. All refunds will be issued using the same payment method as the original order.

COPYRIGHT AND TRADEMARK NOTICE

Images, text, site design, logos, graphics and any other content and software on this site, including their arrangement, selection and assembly, are the property of Love Your Mother Pty Ltd. You may only use this website for your personal and strictly non-commercial purposes. Except to the extent permitted by relevant legislation, you must not copy, use, modify or transmit, store, publish or distribute any material on this website or create any other material using material from this website, without obtaining our prior written consent.

Unauthorised use of the images, designs and other material appearing on this site may violate copyright, trademark and applicable laws and may result in criminal or civil proceedings and penalties.

WARRANTIES

Love Your Mother makes no warranties, representations or statements or guarantees (whether express or implied) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

CONTENT

Colours of products are as accurate as the website allows and may differ slightly to the actual product due to the nature of photography and/or monitor colour calibration.

In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or oversight, Love Your Mother shall have the right to refuse or cancel any orders placed for products listed at an incorrect price. If your credit card or Paypal account has already been charged for the purchase and we then cancel the incorrectly priced item from your order, Love Your Mother shall, as soon as possible, issue a credit to your card or Paypal account, in the amount of the charge.

SHIPPING & DELIVERY

All domestic retail orders are shipped via Startrack or Australia Post and upon ordering customers automatically give authority for their order to be left unattended at their delivery address. Love Your Mother will only replace orders sent using these methods provided the order is proved lost in transit by the delivery service company.

From time to time factors such as order size, weight and/or shipping address may require us to ship via another method. Love Your Mother reserves the right to change your shipping method in these cases without notice to you and will provide you tracking details for the new carrier once shipped.

All delivery times provided by Love Your Mother are estimates only. Love Your Mother will not be liable for late deliveries and/or any loss or damage relating to late deliveries.

In the event that an item you have ordered is out of stock, Love Your Mother will make all reasonable attempts to notify you using the details you provided. If Love Your Mother is unable to contact you we reserve the right to refund you for the out of stock item and proceed with your order. By agreeing to our terms and conditions you acknowledge all information set forth under our Australian and International shipping pages.

Please note thatLove Your Mother is unable to grant specific delivery requests such as “Deliver between 10-12pm” or “leave parcel in back yard”. Love Your Mother is not responsible if your delivery instructions are not followed.

REFUNDS & RETURNS

Returns for refund or exchange will only be accepted if they are in new condition with tags attached, unless goods are being returned as faulty. We recommend sending returns via Registered Post as Love Your Mother is unable to accept responsibility for items lost in transit. Gift Vouchers and promo codes cannot be applied to exchanges. Returns must be made within the timeframe listed on our Returns page unless faulty.

Any items, unless faulty, returned outside of our returns period, or items returned damaged, without tags and/or dirty (unless faulty), will be the responsibility of the customer to retrieve. Love Your Mother will not return these items to you.

Ordering from rockyourbaby.com indicates acceptance of our full Refunds and Returns policy, which can be viewed here.

CHANGE OF ADDRESS

The shipping address for your order is shown in the checkout and on your order confirmation email. In the event that you entered an incorrect address, or did not update your address details, Love Your Mother cannot accept any responsibility and is not liable for any associated loss.

Address changes can only be accommodated before an order leaves our warehouse.

PRICING & CUSTOM CHARGES

Prices are subject to change at any time without notice. Love Your Mother does not offer reimbursement of the difference for any items purchased immediately prior to the launch of a sale, whether the sale has been advertised or not.

There may be duties and taxes added to your package by the destination country. These duties and taxes are not included in your order total but must be paid separately by you upon delivery. All credit cards are charged in Australian dollars. All non-Australian currency figures are approximations only.