OUR COMMITMENT TO YOUR PRIVACY
In this document references to “We”, “Us”, “Our” or “loveyourmother.com.au” means Love Your Mother Pty Ltd trading as Love Your Mother.
Other sites (including those to which loveyourmother.com.au links and third party sites or services with which www.loveyourmother.com.au is connected) may have their own privacy policies and practices, which we do not control.
TYPES OF PERSONAL INFORMATION WE MAY COLLECT
The types of personal information we collect from you will depend on your dealings with us, and the products, services and benefits we provide to you. The information we collect may include any or all of the following:
- Your name, home address, work address, phone number(s) and other contact details
- Email address
- Date of birth
- Transaction details relating to your use of rockyourbaby.com
- And any other information you may choose to tell us.
Information is also generated whenever a page is accessed on our website. We record specific information, such as the time, date and specific page accessed. We collect such information for statistical and maintenance purposes so that we can evaluate and improve our website performance, and our service to you.
Some parts of our website use "cookies". A cookie is a small text file that is placed on your computer's hard-drive by a web page server. Cookies store information about your use of our website, and thus enable us to identify new or return visitors, and provide additional benefits to you, such as retaining products that were added to the cart last time you visited. Most web browsers are set to accept cookies, but this function can be disabled if you wish. Please be aware however, that if you choose to do this, some functions of our website will not be available to you.
WHY WE COLLECT THIS INFORMATION
We collect this information to provide a range of products, services and benefits to better suit your individual needs. We also collect personal information to help us in identifying ways we can serve you in a more effective and relevant manner.
In some instances your personal information may be used by us to target e-commerce promotions. In addition, it may be used to assist us in improving our website and/or the services we provide to rockyourbaby.com's users.
When you register as a user or check out as a guest on rockyourbaby.com we may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function located within the electronic marketing material.
HOW DO WE COLLECT THIS INFORMATION
We collect personal information from you if you create an online account, subscribe to our e-newsletter, purchase from our website as a guest, or when you have other dealings with us. We may collect and update personal information over the phone, over the internet, via email or social media or when you write to us, or participate in a marketing campaign.
PROTECTION AND STORAGE OF PERSONAL INFORMATION
We do not store any credit card numbers in our systems in accordance with the highest of PCI-DSS standards. When purchasing from us, your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. Your credit card details are securely stored at Eway (our payment partner), which is PCI DSS compliant.
Additionally, we use a RapidSSL CA SSL certificate from GEO Trust Inc for extra security. This is a high-grade Encryption key (Camellia-256, 256 bit encryption key) that ensures your personal information remains secure during your payment. Also, your password and credit card information is encrypted, and therefore completely invisible, even to our customer service team.
HOW / WHEN WE USE PERSONAL INFORMATION
We may use your personal information for a variety of purposes including any or all of the following:
- Processing your purchase transactions with us
- Providing you with the products and services you may have requested from us
- Developing better services and benefits for you
- Disclosing your information for use by relevant parties in connection to your transaction or service ie Eway
- Marketing our products and services to you more generally
- Providing you with loyalty benefits or discounts
HOW TO ACCESS YOUR PERSONAL INFORMATION
We will take all reasonable steps to ensure that the personal information we collect is accurate and up-to-date. However, if you move address, change your phone number or email address, please be sure to update your account on our website to ensure your orders are processed correctly. Alternatively, you may contact us direct to update your details for you.
At your request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. There may be a fee involved, in which case we will inform you prior to providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage your personal information.
If you have any questions regarding this privacy statement or you wish to make a complaint, please write to:
Love Your Mother Pty Ltd
Attention: The Privacy Officer
U1.13, 75 Mary ST, ST Peters NSW 2044